People considering this course should:

• Deliver exceptional customer service via phone, message and email

• Communicate effectively in English; proficiency in additional languages a bonus

• Be adept at resolving complex travel issues and thinking on your feet

• Possess above-average computer literacy and be able to learn quickly 

• Exhibit strong organizational skills with great attention to detail

• Show the ability to work and train independently

At the core, you should be naturally curious, love planning and traveling, and have an eagerness to learn - the rest can be taught!

Reflection Point: What excites you most about working in the travel industry?